Refund Policy

Refunds are available in the following situations:

• —The user was unable to access the purchased service due to a technical error on our side.
• —The number of purchased interviews was not credited to the user's account within a reasonable time after payment.
• —A duplicate payment was processed for the same order.

Refunds are not provided in the following cases:

• —The user experienced issues due to their own device, browser, internet connection, or failure to follow usage instructions.
• —Dissatisfaction with the content or results of the interview or AI evaluation.
• —Change of mind after purchasing or accidental purchase.

Request Procedure

• —All refund requests must be submitted within 7 days of the transaction date.
• —The request must include a clear explanation of the issue and any relevant screenshots or evidence.
• —Each case will be reviewed individually. If the issue is confirmed on our end, a full or partial refund may be granted at our discretion.

Contact

To request a refund, please contact us at:[email protected]